Frequently Asked Questions (FAQ)

+ Can I connect multiple iBaby device on one app?

Yes! The iBaby Care App is designed to support all iBaby devices on one app (except for the M3/S & M2). You can easily toggle between multiple iBaby Baby Monitors, iBaby Air, and AirSense.

+ Can I Stream My Own Music?

You can download all of your favorite tunes from your personal playlist to the iBaby Care App. You can do this by opening the iBaby Care app and tapping on music. You will then need to tap the iBaby playlist and click the grey plus sign. You will then be able to add music from your library.

The iBabyCare M7 also comes pre-loaded with hundreds of selections of media fit for each of your baby’s milestones including reading content, white noise, natural relaxation, and lullabies. And as an added bonus, you can also record your own voice to soothe your baby to sleep.

+ Is my iBaby Monitor safe from hackers?

Rest assure you and your little one are safe with your iBaby monitor. We utilize the highest technology on the market as well as using military-level secured servers of Amazon AWS. I encourage you to please read our security statement to get more information on the efforts we make to help keep you and your family safe.

+ How many family members can view my iBaby Monitor?

The account owner can give access to an unlimited amount of users. However, only four users can access the monitor simultaneously. You can find more information on how to invite an invited user here.

+ How Does the Smell Sensors Work?

The smell sensors work through air quality algorithms that detect changes in the room environment. Air sensors can be triggered when opening a window, from air conditioning or heater vents, and even food smells from cooking or baking. Changes in the environment are detected by VOC readings which are volatile organic compounds in the environment where the iBaby is located. VOCs are man-made and can come from products like paint, cigarette smoke or even dust. The monitor can also, at some level, detect the smell of a dirty diaper. However, the app will not tell you what smell it is detecting. It will notify you by alerting you what level the room quality is by following the air quality chart that ranges from 1-4.

+ How do I enable or disable push notifications?

To enable or disable push notifications for iBaby:

  1. Launch the iBaby Care app
  2. In the upper left of your iBaby monitor’s feed, tap the Menu icon.
  3. Tap Alert Settings
  4. Under Alerts Settings, tap each kind of notification that you want to receive or no longer receive.
  5. Tap Save

+ Can I view my baby video anywhere?

Yes, as long as you have a WiFi connection or Mobile Data Network connected on your mobile phone (mobile carrier charges applies).

+ How to turn on/off the night vision?

When night vision is set to Auto, the iBaby automatically turns on infrared (IR) LEDs to record in lowlight conditions. We recommend that you turn off night vision if the camera is facing reflective surfaces such a windows.

To turn night vision on or off:

  1. Launch the iBaby Care app
  2. Tap Menu > Settings > Display Settings
  3. Select from Auto ON or OFF
  4. Tap Save.

+ What is the sleep mode?

Privacy is iBaby’s top priority. While we allow the monitor’s video feed to be shared with other users, we realize there might be times when you want to make sure no one will log in when you need some privacy with the baby. For instance, you might be breastfeeding or changing the baby. For times like that, we created Sleep Mode. To turn in on, go to menu > Settings > Sleep Mode. When Sleep Mode is activated, only the account owner is able to access the video feed, and all invited users will just see black screen.

+ Can we save the recorded video clips or photos?

Yes, you can definitely save all of the recorded video clips and even your saved picture/video alerts from your gallery. Once you are in your video gallery, you will see an export icon that will allow you to save the media to your camera roll.

+ What is the WiFi settings requirement?

Make sure that your wi-fi NAME & PASSWORD are within 16 characters and it contain only numbers and letters, no special characters and spaces.

+ Which WiFi bandwidth should I install on?

iBaby has a wide variety of monitors that can install on either the 2.4GHz or 5GHz Wi-Fi connection. Please match your iBaby Monitor below to see what broadband you can use. iBaby Care M7: Dual Band (2.4GHz or 5GHz) iBaby Care M7 Lite: Dual Band (2.4GHz or 5GHz) iBaby M2S Plus: Only on 2.4 GHz iBaby M6S:Dual Band (2.4GHz or 5GHz) iBaby M6T: Only on 2.4 GHz iBaby M6: Only on 2.4 GHz

+ Set was working fine but suddenly stopped working or unable to log in Singapore.

Please check if your set is purchased from an authorised reseller distributed by Trekvue Pte Ltd. Sets purchased for use in other regions may not operate properly in Singapore. If you are experiencing this issue please send an email to warranty@trekvue.com with the following information: serial number (found below M7 device), date of purchase and location where you purchased from.