The App just stays on a ``Loading`` Page

The iBaby Care aM7 is a dual band monitor and allows you to install using either the 2.4 GHz and 5.0 GHz internet connection. If the app is stuck on the loading page, please make sure that your Wi-Fi name and password are no more than 16 characters long, and both contain ONLY numbers and letters.

Make sure your monitor is not a mesh network that has both networks combined. If that is the case, you will need to split your network into two separate 2.4 GHz and 5 GHz connections. You can do this by contacting your internet provider and by following their instructions.

Gerald Lam