My monitor frequently disconnects, the video freezes or is delayed, has lag time etc. What happened?

When other items share the same Wi-Fi connection, this can cause the signal strength to decrease when running or using the iBaby Monitor. For this, we recommend performing a Speed Test to determine your internet connection speed. One way to do a speed test is by downloading the OOKLA app from the App or Play Store and choose Begin Test. Your upload speed is the main factor of your video quality. The upload speed needs to be at least 2.4mbps to establish a video speed, anything lower than this will cause the issues described above.

Gerald Lam